Customer Services

We take great care to ensure that flowers leave us in peak condition and to help them stay that way, all bouquets arrive securely, complete with care instructions. Your personalized message is enclosed with the flowers.

Peace Of Mind

If you are in any way disappointed with our products or service, please contact us.

Call Us at:
0092-21-5866679
0092-21-5832525(ext.123)

Fax Us at:
0092-21-5866679

E-mail Us at:
info@centraflora.com
sales@centraflora.com

Write Us at:
Centra Flora Inc.
LG-13 Park Towers Mall
Clifton, Karachi
Pakistan.

Our customer service phone line is operated between 11.30am to 11.00pm from Monday to Friday and 11.30am to 12.00am on Saturday & Sunday. We aim to respond to customer service matters within 24 hours.

Cancellation Rights

If for any reason you wish to change or cancel your order, please
notify us as soon as possible. We are happy to accommodate requests for changes or cancellations as long as we receive them before the order has been sent out for delivery or prepared for shipment. 48-hour advance notice is necessary to assure a cancellation or any changes to your order.

An order cannot be cancelled or changed after it has been sent out for delivery or prepared for shipment (i.e. created by the designer). In case an order has been cancelled 48 hours before delivery time then we happily refund whole of the sum paid. In case of incomplete/incorrect address, information or phone numbers resulting in non-delivery, no refund is possible due to the infrastructure costs involved and to the fact that flowers are a perishable item.

Taking Care of Flowers

Here are a few tips that will help you to take proper care of Flowers.

• Check water daily. Never let a vase run dry! Change the water every few days.
• Remove any leaves that fall under the water line in the vase. Submerged leaves can create bacteria, shortening the life of your bouquet.
• Trim the stems under water (cut diagonally with a knife) every few days. This prevents air pockets that form inside the stem and block water uptake.
• Display your flowers in a cool, shady place - away from draft; heat generating appliances, and sunlight.
• If your flowers are wilting, re-cut the stems under water. Then submerge them in a tub filled with cool water. Allow them to soak for 15 minutes before replacing them in the vase.

Future Uses for Flowers

• Dry flower heads and crush them to make potpourri. Add scented oils.
  
• Dry entire flower bouquet. Add a ribbon and use as a wall hanging.
  
• Use rose petals in a romantic scented bath.
  
• Use petals in a clear lamp or vase as a decorative piece.